Are you looking for a way to transfer calls quickly? Do you want an optimised system for handling large call volumes? Or are you seeking a company you can trust that can take call handling off your hands entirely?
Saint Virtual Assistants are experts in all things customer service and are always happy to help.
Did you know that 50% of inbound callers do not leave a voicemail message? This is why having all calls answered is paramount to maintaining a high level of service. The act of diverting calls has been vital to businesses for a very long time, helping people communicate across all departments.
In addition, running a construction business from a mobile number can leave a negative impression on your business - Seeing a mobile number on your website instantly gives the impression that you are a small, unprofessional outfit. This can be changed in a simple, quick and cost effective way.
For busy entrepreneurs and business owners, it is absolutely essential that calls are received in a timely manner. Fortunately, the evolution of technology has meant that diverting calls has become effortless. Thanks to cloud-based telephone systems and advanced online software, transferring calls from user to user has never been easier.
When dealing with incoming calls, it is important to have a process in place that ensures customer calls are answered quickly and effectively. Part of this process should include transferring a calling customer, client or partner to the appropriate person – no matter where they are.
Gone are the days of being restricted to in-house traditional phone systems – the introduction of cloud technology means calls can be diverted from landline to mobile in no time.
What follows are tips that you can follow to enhance your customer service and ensure all calls are transferred to the relevant person in your business.
How to convert a call from a landline to a mobile
All phone systems are different, but there are similarities between many conventional phone systems and cloud-based software. Unanswered calls can cause several issues for both the calling customer and the business. Whether this means losing a sale or angering a customer calling with an inquiry, the ability to divert the call to the appropriate person or department will save many complaints and missed opportunities.
The traditional way:
Landline phone call forwarding is easy to install but can be time consuming compared to modern communication platforms. Here are the steps to follow on conventional devices:
- Pick up the handset to hear the dial tone
- Enter the number ’21’ followed by the mobile number where calls should be forwarded. Press the # (or hash) key to confirm.
- Your phone should announce: “Service feature activated”. Call forwarding should now be working.
If you want to divert your phone calls to your mobile, you will need to follow the above steps, which will vary depending on your landline provider. Additional fees may apply to divert calls to your mobile, but this should be discussed with your service provider.
Transferring calls on a VoIP system:
VoIP (or Voice over Internet Protocol) systems work much like a regular phone line. They allow you to make and receive calls using any device connected to the internet. In addition, these phones also offer additional features such as caller ID, call waiting, call forwarding, and so on.
With a VoIP system, you can set up multiple extensions within one account, meaning you can redirect calls to different numbers without creating another extension. You can even control each individual extension from wherever you are. Some systems allow you to pause calls or mute them if necessary.
On most VoIP phone systems, you will first need to identify the number you wish to forward. Then, select the extension number you would like to forward calls to and enter the number where your call should go.
This method of diversion means you can forward calls to any user registered to your system, through the click of a button.
Should you divert calls to a professional telephone answering service?
While some businesses choose not to use a call answering service, others find that having someone answer their calls 24 hours a day helps reduce stress levels. This could mean the difference between a positive experience for customers and a negative one.
In fact, research shows that 86% of people who received exceptional customer service said they were likely to buy products from the same company again. This is why SaintVA provides a dedicated team of professionals to handle your calls.
When used in conjunction with a call forwarding system, an answering service will ensure you never miss a business call. Your callers will feel appreciated when a professional answers every call. By eliminating phone-based interruptions and distractions, you’ll never miss a sales lead and will have more time to focus on your core business tasks.
How SaintVA expertly manage your calls
Our virtual receptionists will answer and divert incoming landline and mobile calls in the following simple steps:
- We redirect your mobile or landline straight to our team in your desired hours.
- A member of our specialist team will answer the call as they would if they worked in-house, meaning delivering the utmost professionalism on every call.
- We’ll view your availability and check if you are free before diverting a call to your mobile.
- If you are unavailable to take a call, we take clear and concise messages from your callers and book any appointments by viewing your schedule.
- We keep a record of your messages and ensure you get them in an easy-to-read manner, enabling you to make calls back where necessary.
Ready to take advantage of our call answering services? Let’s talk
Handling lots of calls can quickly become stressful and difficult to take. That’s why outsourcing your calls to highly trained virtual PAs will enhance your level of customer service and alleviate the hassle. Say goodbye to nuisance calls and let our team divert important calls and messages to the right people. You’ll have full control of the calls we do or don’t take, as we tailor our call handling packages to suit your business needs.
By hiring our experienced team of virtual assistants, you’ll have more time to focus on the things that matter most. Contact us today to find out how we can help you handle your calls more efficiently.
Frequently asked questions
This article has been provided for information purposes only. You should consult your own professional advisors for advice directly relating to your business or before taking action in relation to any of the provided content.
PS. Whenever you are ready, here's how to grow your construction business...
1. Join our Facebook Group which built completely for businesses within the construction industry. Real people, real support. - Now also available on LinkedIn.
2. Keep up to date with Construction Insider Providing you with industry insight, tips & tricks and much more to make sure you are ahead of your competitors!
3. When you are ready, Become a Saint Financial Group client, and we will provide you with the highest quality solutions to effectively scale your construction business. Book your meeting here!
Written by the team at:
Saint Virtual Assistants
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